Remote Customer Service Specialist

MCI; Wisconsin; On-site; USD 32,000 - 52,000; Full time

Job summary

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support remotely across the United States. You will handle inquiries by phone, email, or chat, and deliver friendly, professional service while maintaining accurate records.

Ideal candidates are fluent in English with strong communication, problem-solving, and active listening skills, and can multitask in a fast-paced environment. Prior customer service experience is a plus but not required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English with strong verbal and written communication.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is a plus but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent English

Communication

Problem solving

Active listening

Multitasking

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support remotely across the United States. You will handle inquiries by phone, email, or chat, and deliver friendly, professional service while maintaining accurate records.

Ideal candidates are fluent in English with strong communication, problem-solving, and active listening skills, and can multitask in a fast-paced environment. Prior customer service experience is a plus but not required.