Remote Customer Service Specialist

MCI; Indiana (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative for remote, work-at-home support in the United States. You will assist customers by phone, email, or chat, respond to inquiries, and resolve issues with empathy while maintaining accurate records.

The role requires a high school diploma or GED, strong communication, and the ability to multitask in a fast-paced environment. Prior customer service experience is a plus but not required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Customer service

English fluency

Verbal & written

Active listening

Problem solving

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Customer Service Representative for remote, work-at-home support in the United States. You will assist customers by phone, email, or chat, respond to inquiries, and resolve issues with empathy while maintaining accurate records.

The role requires a high school diploma or GED, strong communication, and the ability to multitask in a fast-paced environment. Prior customer service experience is a plus but not required.