Remote Customer Service & Scheduling Coordinator

Velvethorizons; Sioux City (IA); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and ongoing support

Performance-based compensation

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service plans, and support the coordination process in a remote setting.

The role emphasizes attention to detail, ability to manage multiple tasks, and effective communication across channels. Training and ongoing support are provided, with performance-based compensation based on completed client arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Organizational skills

Communication

Independent work

Job description

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service plans, and support the coordination process in a remote setting.

The role emphasizes attention to detail, ability to manage multiple tasks, and effective communication across channels. Training and ongoing support are provided, with performance-based compensation based on completed client arrangements.