Remote Customer Service & Scheduling Coordinator

Velvethorizons; Bend (OR); Remote; USD 35,000 - 56,000; Full time

Job summary

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support clients in a remote setting. You will handle inquiries by email, phone, and online platforms, identify needs, and present suitable service options. You will coordinate scheduling, organize service plans, and submit reservations with external providers.

The role emphasizes accuracy, independent work, and strong communication as you maintain records in internal systems and contribute to process improvements.

Qualifications

• Experience in customer service or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Communication

Independent work

Tools

CRM software

Web-based systems

Job description

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support clients in a remote setting. You will handle inquiries by email, phone, and online platforms, identify needs, and present suitable service options. You will coordinate scheduling, organize service plans, and submit reservations with external providers.

The role emphasizes accuracy, independent work, and strong communication as you maintain records in internal systems and contribute to process improvements.