Remote Customer Service & Scheduling Coordinator

Velvethorizons; Durham (NC); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Training and ongoing support

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients and coordinate service arrangements in a structured remote environment. The role emphasizes strong attention to detail, effective communication, and the ability to manage multiple tasks across platforms.

Responsibilities include handling inquiries, identifying needs, scheduling, and maintaining records while collaborating with the team to improve processes. A flexible remote setup and on-going training are provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative duties

Organizational skills

Communication skills

Digital tools

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Scheduling tools

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients and coordinate service arrangements in a structured remote environment. The role emphasizes strong attention to detail, effective communication, and the ability to manage multiple tasks across platforms.

Responsibilities include handling inquiries, identifying needs, scheduling, and maintaining records while collaborating with the team to improve processes. A flexible remote setup and on-going training are provided.