Remote Customer Success & Scheduling Coordinator

Velvethorizons; Philadelphia (Philadelphia County); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding support

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist with client requests and coordinate service arrangements in a remote environment. The role emphasizes detail, multi-tasking, and proactive communication to support the overall coordination process.

Candidates will engage with clients via email, phone, and web platforms, identify needs, and manage reservations. Compensation is performance-based, with access to ongoing training and support to ensure a smooth transition into the

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organization

Communication

Independent work

Job description

Velvet Horizons is seeking a Customer Service Representative to assist with client requests and coordinate service arrangements in a remote environment. The role emphasizes detail, multi-tasking, and proactive communication to support the overall coordination process.

Candidates will engage with clients via email, phone, and web platforms, identify needs, and manage reservations. Compensation is performance-based, with access to ongoing training and support to ensure a smooth transition into the