Remote Customer Service & Scheduling Coordinator

Velvethorizons; Tulsa (OK); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote-friendly environment

Performance-based pay

Training and onboarding support

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients, coordinate service arrangements, and maintain accurate records in a remote environment.

You will handle inquiries via email, phone, and online platforms, present service options, and manage reservations with external providers. The role emphasizes organization, attention to detail, and the ability to balance multiple tasks while upholding clear communication and ongoing training.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Organizational skills

Communication

Independence

Detail-oriented

Digital tools

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients, coordinate service arrangements, and maintain accurate records in a remote environment.

You will handle inquiries via email, phone, and online platforms, present service options, and manage reservations with external providers. The role emphasizes organization, attention to detail, and the ability to balance multiple tasks while upholding clear communication and ongoing training.