Remote Customer Service & Scheduling Coordinator

Next Stop Travel; City of Rochester (NY); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote work

Training & onboarding

Performance-based pay

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients remotely from the United States. You will handle inquiries, organize service arrangements, and coordinate reservations with external providers, ensuring accurate records and timely follow-up.

The role emphasizes detail orientation, independent work, and strong communication as you manage multiple tasks in a structured remote environment. Training and ongoing support are provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Organization

Communication

Independent work

Digital tools

Tools

CRM systems

Web-based tools

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients remotely from the United States. You will handle inquiries, organize service arrangements, and coordinate reservations with external providers, ensuring accurate records and timely follow-up.

The role emphasizes detail orientation, independent work, and strong communication as you manage multiple tasks in a structured remote environment. Training and ongoing support are provided.