Remote Customer Coordinator & Scheduling Specialist

Next Stop Travel; Garden Grove (CA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation based

Access to training and ongoing support

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a structured remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, submit reservations with external providers, and maintain accurate records while contributing to process improvements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Digital tools

Tools

CRM software

Job description

Next Stop Travel is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a structured remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, submit reservations with external providers, and maintain accurate records while contributing to process improvements.