Remote Customer Service & Scheduling Coordinator

Next Stop Travel; Jersey City (NJ); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and ongoing support

Performance-based compensation

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

The role emphasizes strong attention to detail and the ability to manage multiple tasks while maintaining clear communication with clients and internal teams. Training and ongoing support are provided, with performance-based compensation for completed client arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication skills

Independent work

Digital tools

Detail-oriented

Tools

Web-based systems

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

The role emphasizes strong attention to detail and the ability to manage multiple tasks while maintaining clear communication with clients and internal teams. Training and ongoing support are provided, with performance-based compensation for completed client arrangements.