Remote Client Services & Scheduling Coordinator

Next Stop Travel; Hayward (CA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible remote

Training and onboarding

Performance-based pay

Job summary

Next Stop Travel is seeking a Customer Service Representative for a fully remote role based in the United States. You will handle client inquiries, organize service arrangements, and support the coordination process with attention to detail.

You will work independently, manage priorities, and use digital tools to maintain records, communicate clearly, and ensure timely follow-up. Training and ongoing support are provided as you contribute to efficient client service delivery.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Remote work

Detail-oriented

Tools

CRM software

Job description

Next Stop Travel is seeking a Customer Service Representative for a fully remote role based in the United States. You will handle client inquiries, organize service arrangements, and support the coordination process with attention to detail.

You will work independently, manage priorities, and use digital tools to maintain records, communicate clearly, and ensure timely follow-up. Training and ongoing support are provided as you contribute to efficient client service delivery.