Remote Customer Service & Scheduling Coordinator

Next Stop Travel; Thornton (CO); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based compensation

Training & onboarding

Job summary

Next Stop Travel is a remote-based organization providing planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process.

This role emphasizes attention to detail, ability to manage multiple tasks remotely, and clear communication. You will handle inquiries, schedule reservations, and maintain records while collaborating with the team.

Qualifications

• Experience in customer service or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities remotely.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Communication

Organizational skills

Independent work

Digital tools

Tools

CRM software

Scheduling tools

Job description

Next Stop Travel is a remote-based organization providing planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process.

This role emphasizes attention to detail, ability to manage multiple tasks remotely, and clear communication. You will handle inquiries, schedule reservations, and maintain records while collaborating with the team.