Remote Customer Service & Scheduling Coordinator

Next Stop Travel; Cary (NC); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Access to training and onboarding

Job summary

Next Stop Travel in the United States is seeking a detail‑oriented Customer Service Representative to support client requests, coordinate service arrangements, and help manage reservations in a remote setting, ensuring accuracy and timeliness across every step.

You will handle inquiries via email, phone, and online platforms, identify client needs, present suitable options, and document interactions in internal systems, contributing to efficient planning and consistently high client

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Job description

Next Stop Travel in the United States is seeking a detail‑oriented Customer Service Representative to support client requests, coordinate service arrangements, and help manage reservations in a remote setting, ensuring accuracy and timeliness across every step.

You will handle inquiries via email, phone, and online platforms, identify client needs, present suitable options, and document interactions in internal systems, contributing to efficient planning and consistently high client