Remote Customer Success & Scheduling Coordinator

Next Stop Travel; Raleigh (NC); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Training access

Remote work flexibility

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a remote environment. The role demands strong attention to detail and the ability to manage multiple tasks effectively.

Key duties include handling inquiries via email/phone, presenting service options, coordinating schedules, submitting reservations, and maintaining precise records.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative work

Organizational skills

Communication skills

Tools

CRM software

Web-based systems

Job description

Next Stop Travel is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a remote environment. The role demands strong attention to detail and the ability to manage multiple tasks effectively.

Key duties include handling inquiries via email/phone, presenting service options, coordinating schedules, submitting reservations, and maintaining precise records.