Remote Customer Service & Scheduling Coordinator

Next Stop Travel; Saint Paul (MN); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & onboarding

Job summary

Next Stop Travel, a remote-based organization, is hiring a Customer Service Representative to assist with client requests, coordinate service plans, and manage reservations. The role emphasizes accuracy, communication, and the ability to work in a remote setting.

Responsibilities include handling inquiries, presenting service options, scheduling, and maintaining records while supporting team improvements and onboarding processes.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Attention to detail

Communication skills

Tools

CRM software

Web-based systems

Job description

Next Stop Travel, a remote-based organization, is hiring a Customer Service Representative to assist with client requests, coordinate service plans, and manage reservations. The role emphasizes accuracy, communication, and the ability to work in a remote setting.

Responsibilities include handling inquiries, presenting service options, scheduling, and maintaining records while supporting team improvements and onboarding processes.