Remote Customer Service & Scheduling Coordinator

Next Stop Travel; Bentonville (AR); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training and support

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process in a remote environment.

You will respond to inquiries via email, phone, and online platforms, identify client needs, and manage reservations with external providers. The role emphasizes strong organization, attention to detail, and independent work in a distributed team.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Proficient with digital tools and web-based systems.
• Detail-oriented with focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Communication

Remote work

Tools

CRM software

Job description

Next Stop Travel is seeking a Customer Service Representative to assist clients, coordinate service arrangements, and support the overall coordination process in a remote environment.

You will respond to inquiries via email, phone, and online platforms, identify client needs, and manage reservations with external providers. The role emphasizes strong organization, attention to detail, and independent work in a distributed team.