Remote Customer Service and Scheduling Coordinator

Next Stop Travel; Lakewood (CO); Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Job summary

Next Stop Travel seeks a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify needs, and coordinate service arrangements with care and accuracy.

You will maintain records in internal systems, manage reservations with providers, and communicate clearly through all stages while prioritizing tasks in a structured remote environment. This role offers flexible remote work and training to support success.

Qualifications

• Experience in customer service or administrative roles preferred.
• Strong organizational and communication skills.
• Proficient with digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Communication

Digital tools

Job description

Next Stop Travel seeks a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries via email, phone, and online platforms, identify needs, and coordinate service arrangements with care and accuracy.

You will maintain records in internal systems, manage reservations with providers, and communicate clearly through all stages while prioritizing tasks in a structured remote environment. This role offers flexible remote work and training to support success.