Remote Client Services & Scheduling Coordinator

Next Stop Travel; Pittsburgh (Allegheny County); Remote; USD 42,000 - 54,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a remote setting. You will serve as the primary contact via email, phone, and online platforms, identify client needs, and present suitable service options.

This role emphasizes strong attention to detail, the ability to manage multiple tasks, and comfort with digital tools.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative

Organizational skills

Independent work

Digital tools

Job description

Next Stop Travel is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination in a remote setting. You will serve as the primary contact via email, phone, and online platforms, identify client needs, and present suitable service options.

This role emphasizes strong attention to detail, the ability to manage multiple tasks, and comfort with digital tools.