Remote Client Success & Scheduling Coordinator

Next Stop Travel; Woodbury (MN); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Access to training and ongoing support

Job summary

Next Stop Travel in the United States is seeking a detail-oriented Customer Service Representative to support clients, organize service arrangements, and assist with coordination in a remote work setting, with opportunities to collaborate across time zones to deliver exceptional client experiences.

You will handle inquiries, propose service options, schedule reservations with providers, and maintain records.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Communication

Organizational skills

Job description

Next Stop Travel in the United States is seeking a detail-oriented Customer Service Representative to support clients, organize service arrangements, and assist with coordination in a remote work setting, with opportunities to collaborate across time zones to deliver exceptional client experiences.

You will handle inquiries, propose service options, schedule reservations with providers, and maintain records.