Remote Customer Service & Sales Specialist | Paid Training

TSI - Transworld Systems Inc.; Ohio; Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer matching

Paid time off

Paid holidays

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative to join a team delivering customer support from home. The role emphasizes proactive product discussions, problem resolution, and accurate account documentation while adhering to regulatory guidelines.

The position features paid training, 7am–7pm EST hours after training, and potential for bonuses based on KPIs. A strong attendance record and basic software skills are required.

Qualifications

• One to two years’ experience working in a call center environment is preferred.
• The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications.
• Detail oriented with the ability to organize and prioritize work and meet strict deadlines.
• Effective call handling skills and high levels of professionalism are required.
• A strong focus on exemplary shift attendance is required.

Responsibilities

• Proactively and consistently discuss and recommend additional products and services to customers during qualified calls.
• Assist customers with inquiries/concerns.
• Ensure all account information is accurately documented and inputted into client system.
• Provide detailed explanations of account status and inquiries to customers.
• Adhere to State and Federal regulations pertaining to your job duties.
• Assist customers with delinquent accounts according to various state guidelines.
• Consistently discuss additional product and service offerings with customers on qualified calls.
• Utilize exceptional communication skills to fulfill both client and customer goals.

Skills

Call center experience

Communication skills

Attendance

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative to join a team delivering customer support from home. The role emphasizes proactive product discussions, problem resolution, and accurate account documentation while adhering to regulatory guidelines.

The position features paid training, 7am–7pm EST hours after training, and potential for bonuses based on KPIs. A strong attendance record and basic software skills are required.