Remote Customer Service & Sales Specialist

TSI - Transworld Systems Inc.; Orlando (FL); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Comprehensive benefits: medical, dent,

Vision, 401k with employer matching, F

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative to join our team. This remote role supports our Florida operations with flexible work-from-home arrangements, starting with paid training and a clear onboarding pathway.

You will handle customer inquiries, upsell opportunities, and maintain accurate records while focusing on KPIs in a collaborative environment. Growth opportunities are available within a team-driven culture.

Qualifications

• Experience in a call center environment preferred.
• Proficient with Microsoft Office and able to learn new software.
• Detail oriented with the ability to organize and meet deadlines.
• Excellent communication and professionalism are required.
• Good shift attendance is essential.

Responsibilities

• Discuss and recommend additional products and services on qualified calls.
• Potential for monthly and quarterly bonus based on KPIs.
• Assist customers with inquiries/concerns.
• Document and input account information into client system.
• Explain account status and inquiries to customers.
• Adhere to state and federal regulations pertaining to duties.
• Assist customers with delinquent accounts per state guidelines.
• Discuss additional offerings with customers on qualified calls.
• Use exceptional communication to meet client and customer goals.

Skills

Call center experience

Excellent communication

Detail oriented

Strong attendance

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative to join our team. This remote role supports our Florida operations with flexible work-from-home arrangements, starting with paid training and a clear onboarding pathway.

You will handle customer inquiries, upsell opportunities, and maintain accurate records while focusing on KPIs in a collaborative environment. Growth opportunities are available within a team-driven culture.