Remote Customer Support Specialist

TSI - Transworld Systems Inc.; Cleveland (OH); Remote; USD 29,000 - 39,000; Full time

Benefits offered by this job

Equipment provided

Paid training

Team environment

Growth opportunities

Medical benefits

Dental benefits

Vision benefits

401k with match

Paid time off

Paid holidays

Remote work

Job summary

TSI - Transworld Systems Inc. is hiring for a remote customer support role. Begin with paid training on a set schedule and then operate within core hours to assist customers via inbound calls.

The role offers a full-time remote position with equipment provided to those hired for work-from-home duties, plus a benefits package and an incentive program after training and production milestones.

Qualifications

• Prior call center experience required.
• Excellent attendance.
• Good typing speed 35–40 WPM.
• Strong communication skills.
• Willing to work overtime, including nights/weekends.
• Adhere to 20-minute daily breaks and 1-hour lunch.
• Multitask across multiple applications.

Responsibilities

• Answer inbound calls regarding billing inquiries.
• Handle disconnect/reconnect requests.
• Process payments and budget billings.
• Move in/out service and assist with online accounts.
• Provide information on service-related issues.

Skills

Call center experience

Great attendance

Typing 35-40 WPM

Great communication

Overtime willingness

Breaks and lunch discipline

Multitask skills

Tools

Computer navigation

Job description

TSI - Transworld Systems Inc. is hiring for a remote customer support role. Begin with paid training on a set schedule and then operate within core hours to assist customers via inbound calls.

The role offers a full-time remote position with equipment provided to those hired for work-from-home duties, plus a benefits package and an incentive program after training and production milestones.