Remote Inbound Customer Support Specialist (BYOD)

Five Star Solutions; Florida; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

Shift differential

Job summary

Five Star Solutions is seeking agents to handle customer inquiries via phone for various goods and services. This BYOD role supports work-at-home in multiple states, with a base pay of $15 per hour and a $1 shift differential for nights/weekends.

Training is provided, and full- or part-time schedules are available. Applicants must be able to work from a dedicated home workspace, have reliable internet, and pass a background check.

Qualifications

• 3–6 months customer service or customer support experience preferred
• 3–6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center experience

Basic computer skills

Verbal communication

Active listening

Job description

Five Star Solutions is seeking agents to handle customer inquiries via phone for various goods and services. This BYOD role supports work-at-home in multiple states, with a base pay of $15 per hour and a $1 shift differential for nights/weekends.

Training is provided, and full- or part-time schedules are available. Applicants must be able to work from a dedicated home workspace, have reliable internet, and pass a background check.