Remote Inbound Customer Service Associate (BYOD)

Five Star Solutions; Sioux Falls (SD); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking customer service representatives to handle inbound calls from clients’ customers, delivering high-quality support with a professional attitude.

This BYOD, work-at-home role is open to residents of multiple states and requires reliable internet, dedicated workspace, and basic computer skills. Training is provided; shifts include evenings and weekends with a $1/hr differential.

Qualifications

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication "scripts" when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Strong communication

Active listening

Basic computer skills

Independent worker

Age 18+

Background check

Call center experience

Customer service experience

Job description

Five Star Solutions is seeking customer service representatives to handle inbound calls from clients’ customers, delivering high-quality support with a professional attitude.

This BYOD, work-at-home role is open to residents of multiple states and requires reliable internet, dedicated workspace, and basic computer skills. Training is provided; shifts include evenings and weekends with a $1/hr differential.