Remote Inbound Customer Support Specialist (BYOD)

Talentify; Parkersburg (WV); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

BYOD allowed

Paid training

Flexible shifts

Job summary

Five Star Solutions seeks agents to handle inbound customer calls regarding goods and services for client accounts in a remote, BYOD setup.

The role involves following scripts, identifying needs, researching solutions, and upselling when opportunities arise. Training is paid and shifts run Mon-Fri with hours 8:00am–8:00pm EST. Must meet device and connectivity requirements and pass a background check.

Qualifications

• 3–6 months customer service experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Customer service

Call center experience

Basic computer skills

Verbal communication

Active listening

Must be 18

Background check

Job description

Five Star Solutions seeks agents to handle inbound customer calls regarding goods and services for client accounts in a remote, BYOD setup.

The role involves following scripts, identifying needs, researching solutions, and upselling when opportunities arise. Training is paid and shifts run Mon-Fri with hours 8:00am–8:00pm EST. Must meet device and connectivity requirements and pass a background check.