Remote Customer Service Associate — BYOD & Flexible Shifts

Five Star Solutions; North Dakota; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

BYOD policy

Paid training

Shift differential

Full-time/Part-time options

Job summary

Five Star Solutions is seeking individuals to handle inbound customer inquiries about goods and services from home. The role emphasizes high-quality service with a professional attitude and scripts for various topics.

This BYOD remote position requires reliable equipment and internet, with shifts 7:00am–9:00pm CST, Mon–Fri and some weekends. Training is paid, and the company supports a diverse, inclusive workforce.

Qualifications

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service experience

Call center experience

Basic computer skills

Independent worker

Strong verbal communication

Age 18+

Background check aware

Job description

Five Star Solutions is seeking individuals to handle inbound customer inquiries about goods and services from home. The role emphasizes high-quality service with a professional attitude and scripts for various topics.

This BYOD remote position requires reliable equipment and internet, with shifts 7:00am–9:00pm CST, Mon–Fri and some weekends. Training is paid, and the company supports a diverse, inclusive workforce.