Remote Customer Service Agent — Growth & Perks

MCI Careers; Wichita (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Fun, Engaging Work Environment

Job summary

MCI Careers in Wichita, Kansas is seeking motivated Customer Service Agents to handle inbound calls, troubleshoot issues, and build customer relationships. Ideal candidates are 18+, possess a high school diploma, and have strong communication skills. The company offers competitive compensation, incentives, comprehensive health benefits, and opportunities for career advancement. Join a team that values growth and a customer-first mindset.

Qualifications

• Must be 18 years or older.
• Strong communication and organizational skills required.
• Ability to type at least 20 WPM.
• Customer-first mindset: empathetic, patient, and responsive.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Resolve customer issues aiming for first-call resolution.
• Accurately document customer interactions and claims.

Skills

Communication skills

Organizational skills

Problem-solving skills

Conflict resolution skills

Multitasking skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI Careers in Wichita, Kansas is seeking motivated Customer Service Agents to handle inbound calls, troubleshoot issues, and build customer relationships. Ideal candidates are 18+, possess a high school diploma, and have strong communication skills. The company offers competitive compensation, incentives, comprehensive health benefits, and opportunities for career advancement. Join a team that values growth and a customer-first mindset.