Customer Experience Agent – Inbound Tech Support

MCI Careers; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI Careers is looking for Customer Service Agents in Wichita, Kansas. In this mid-shift role, you will provide inbound support, troubleshooting, and solutions while representing renowned brands. The position requires excellent communication skills, a high school diploma, and the ability to multitask. Employees benefit from paid time off, health benefits, and career growth opportunities. Candidates must be 18+ and possess strong work ethics. Competitive compensation based on experience offered.

Qualifications

• Must be 18 years or older.
• Ability to type at least 20 words per minute.
• Dependable and punctual with a strong work ethic.
• Comfortable in a fast-paced, ever-changing environment.

Responsibilities

• Deliver courteous, timely, and professional support via inbound and outbound calls.
• Troubleshoot and resolve customer issues, aiming for first-call resolution.
• Accurately document customer interactions and claims.

Skills

Written and verbal communication skills

Troubleshooting

Conflict resolution and negotiation

Customer-focused

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI Careers is looking for Customer Service Agents in Wichita, Kansas. In this mid-shift role, you will provide inbound support, troubleshooting, and solutions while representing renowned brands. The position requires excellent communication skills, a high school diploma, and the ability to multitask. Employees benefit from paid time off, health benefits, and career growth opportunities. Candidates must be 18+ and possess strong work ethics. Competitive compensation based on experience offered.