Launchpad: Entry-Level Customer Support & Tech Help Desk

MCI Careers; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is seeking Customer Service Agents in Wichita, Kansas, to support inbound customer service and technical support for commercial and public sector clients. This role involves interacting with customers to resolve inquiries and provide sales support. Ideal candidates should be 18 or older, have a high school diploma, and possess excellent communication skills. MCI offers competitive compensation packages, including paid time off, health benefits, and opportunities for advancement. Join MCI to start your career with a supportive team environment.

Qualifications

• Must be 18 years of age or older.
• Must have experience with data-entry utilizing a computer.
• Ability to read and speak English fluently.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Listen to customers, understand their needs, and resolve issues.
• Accurately document and process customer claims.

Skills

Communication Skills

Organizational Skills

Customer Service Orientation

Problem-Solving

Microsoft Office Suite

Education

High School Diploma or Equivalent

Tools

Windows PC Applications

Job description

MCI Careers is seeking Customer Service Agents in Wichita, Kansas, to support inbound customer service and technical support for commercial and public sector clients. This role involves interacting with customers to resolve inquiries and provide sales support. Ideal candidates should be 18 or older, have a high school diploma, and possess excellent communication skills. MCI offers competitive compensation packages, including paid time off, health benefits, and opportunities for advancement. Join MCI to start your career with a supportive team environment.