Inbound Support & Sales Specialist

MCI Careers; Wichita (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Job summary

MCI Careers in Wichita, Kansas is looking for inbound customer service agents to support various clients. You will answer calls, resolve customer issues, and upsell products. Ideal candidates are 18+, with a high school diploma, strong communication skills, and customer service orientation. MCI offers competitive compensation, comprehensive training, and a variety of benefits including health plans and paid time off. Join MCI and be part of a supportive work environment focused on employee growth and success.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite required.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Provide exceptional service and resolve support issues for customers.
• Document and process customer claims accurately.

Skills

Organizational skills

Written communication skills

Oral communication skills

Customer service orientation

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers in Wichita, Kansas is looking for inbound customer service agents to support various clients. You will answer calls, resolve customer issues, and upsell products. Ideal candidates are 18+, with a high school diploma, strong communication skills, and customer service orientation. MCI offers competitive compensation, comprehensive training, and a variety of benefits including health plans and paid time off. Join MCI and be part of a supportive work environment focused on employee growth and success.