Inbound Support Specialist — Customer Experience

MCI Careers; Wichita (KS); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers in Wichita, Kansas is seeking a Customer Service Representative to support inbound customer service and assist with troubleshooting technical issues. The ideal candidate must possess excellent communication skills, be customer service oriented, and comfortable in a fast-paced environment. This position offers extensive training and various opportunities for advancement, such as Supervisor and Trainer roles. Candidates should be highly reliable and capable of multi-tasking. Comprehensive benefits are included.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle inbound calls and make outbound sales inquiries.
• Listen to and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills.

Skills

Excellent organizational skills

Written and oral communication skills

Ability to type swiftly and accurately

Basic knowledge of Microsoft Office Suite

Customer service orientation

Conflict resolution skills

Ability to multi-task

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

MCI Careers in Wichita, Kansas is seeking a Customer Service Representative to support inbound customer service and assist with troubleshooting technical issues. The ideal candidate must possess excellent communication skills, be customer service oriented, and comfortable in a fast-paced environment. This position offers extensive training and various opportunities for advancement, such as Supervisor and Trainer roles. Candidates should be highly reliable and capable of multi-tasking. Comprehensive benefits are included.