Customer Experience & Support Agent (Remote Friendly)

MCI Careers; Kansas; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers is seeking motivated individuals for a customer service role in Kansas. You will be responsible for resolving customer issues, upselling products, and delivering a superior customer experience. Ideal candidates are energetic, have strong communication skills, and the ability to thrive in a fast-paced environment. MCI offers a comprehensive compensation package, including health benefits, paid time off, and opportunities for career growth. Join a diverse, equal-opportunity employer that values its employees and fosters a collaborative work environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position the products and processes with customers.

Skills

Communication skills

Conflict resolution

Organizational skills

Microsoft Office Suite

Customer service orientation

Education

High school diploma or equivalent

Tools

Windows operating system

Job description

MCI Careers is seeking motivated individuals for a customer service role in Kansas. You will be responsible for resolving customer issues, upselling products, and delivering a superior customer experience. Ideal candidates are energetic, have strong communication skills, and the ability to thrive in a fast-paced environment. MCI offers a comprehensive compensation package, including health benefits, paid time off, and opportunities for career growth. Join a diverse, equal-opportunity employer that values its employees and fosters a collaborative work environment.