Customer Experience & Tech Support Pro

MCI Careers; Wichita (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Fun work environment

Job summary

MCI Careers is looking for full-time Customer Service Representatives in Wichita, Kansas. This role involves supporting inbound customer service and troubleshooting basic technical issues. Ideal candidates should have strong communication skills, be reliable, and willing to learn. The position offers industry-leading training and various opportunities for advancement, including roles in management and operations. Employees enjoy a supportive work environment with performance incentives and comprehensive benefits.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.
• Have a wired, high-speed internet connection.
• The ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Research systems to find missing information as applicable.
• Accurately document and process customer claims.
• Ensure first call resolution through effective call handling.
• Attend meetings and training to stay updated on changes.

Skills

Excellent organizational skills

Interpersonal skills

Customer service orientation

Conflict resolution

Problem-solving

Ability to multitask

Ability to type swiftly

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Computer systems and applications

Job description

MCI Careers is looking for full-time Customer Service Representatives in Wichita, Kansas. This role involves supporting inbound customer service and troubleshooting basic technical issues. Ideal candidates should have strong communication skills, be reliable, and willing to learn. The position offers industry-leading training and various opportunities for advancement, including roles in management and operations. Employees enjoy a supportive work environment with performance incentives and comprehensive benefits.