Inbound Tech Support Agent — Growth & Training

MCI Careers; Wichita (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI Careers is seeking customer service agents for their Wichita, KS location. In this entry-level role, you will support inbound customer service calls, troubleshoot basic issues, and assist customers representing major brands. Ideal candidates will possess excellent organizational and communication skills and are driven to provide exceptional service. MCI offers competitive compensation, flexible hours, and numerous opportunities for advancement in a supportive environment.

Qualifications

• Must be 18 years of age or older.
• Must have excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) required.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Ensure first call resolution through effective call handling.
• Accurately document and process customer claims.
• Attend meetings and training to stay up-to-date.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing skills (20+ words per minute)

Basic knowledge of Microsoft Office Suite

Problem-solving ability

Customer service orientation

Ability to multi-task

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is seeking customer service agents for their Wichita, KS location. In this entry-level role, you will support inbound customer service calls, troubleshoot basic issues, and assist customers representing major brands. Ideal candidates will possess excellent organizational and communication skills and are driven to provide exceptional service. MCI offers competitive compensation, flexible hours, and numerous opportunities for advancement in a supportive environment.