Bilingual Customer Sales & Support Agent

MCI Careers; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI Careers in Wichita, Kansas, is seeking a Bilingual Customer Service & Sales Representative. This entry-level position involves providing technical support, account management, and product sales to customers nationwide. Ideal candidates are empathetic, tech-savvy, and eager to grow in a fast-paced environment. Responsibilities include handling communications, documenting interactions, and ensuring customer satisfaction. Join a company that values career growth, with benefits like paid training and health coverage.

Qualifications

• Must be 18 years or older.
• Comfortable working in a fast-paced, dynamic environment.
• Familiarity with Windows operating systems.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats professionally.
• Listen actively to understand customer needs.
• Utilize internal systems to manage customer accounts.

Skills

Strong written and verbal communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite

Skilled in conflict resolution and problem-solving

Customer empathy

Reliable and punctual

Ability to multi-task and stay focused

Team-oriented with a customer-first mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job description

MCI Careers in Wichita, Kansas, is seeking a Bilingual Customer Service & Sales Representative. This entry-level position involves providing technical support, account management, and product sales to customers nationwide. Ideal candidates are empathetic, tech-savvy, and eager to grow in a fast-paced environment. Responsibilities include handling communications, documenting interactions, and ensuring customer satisfaction. Join a company that values career growth, with benefits like paid training and health coverage.