Remote Customer Service Agent (Full-Time) | German English

Wayfair; Tallahassee (FL); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Home office provided IT equipment

Health care benefits

Monthly bonus opportunities

Tuition reimbursement

Job summary

Wayfair is hiring a Customer Service Agent to support customers in Tallahassee from a fully remote home-based position. You will handle chat, SMS, and email inquiries, resolving returns, refunds, and shipping questions across multiple systems with empathy.

The role requires a Bachelor's degree and fluency in English with German at B2 level. You will receive 3‑week onboarding, ongoing development, and competitive pay with monthly bonuses.

Qualifications

• B2 level German language proficiency (written and spoken) and full fluency in English.
• Strong listening and communication skills with a resilient, customer‑focused attitude.
• Ability to work independently within a virtual team.
• Strong problem‑solving skills and passion for helping people.
• Reliable high‑speed home internet connection.

Responsibilities

• Assist customers across chat, SMS, and email to deliver quick, efficient support.
• Resolve returns, replacements, refunds, and shipping inquiries across systems.
• Provide accurate, timely responses and maintain customer satisfaction.

Skills

German (B2)

English fluency

Education

Bachelor's Degree

Job description

Wayfair is hiring a Customer Service Agent to support customers in Tallahassee from a fully remote home-based position. You will handle chat, SMS, and email inquiries, resolving returns, refunds, and shipping questions across multiple systems with empathy.

The role requires a Bachelor's degree and fluency in English with German at B2 level. You will receive 3‑week onboarding, ongoing development, and competitive pay with monthly bonuses.