Remote Customer Care Advisor – Mission-Driven Support

Disabled Veteran Solutions; Dale City (VA); A distancia; USD 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Career growth opportunities

Descripción de la vacante

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors for a fully remote, full-time position. The role emphasizes empathetic listening, efficient multitasking, and professional communication across multiple systems.

Qualified candidates have a high school diploma or equivalent, with a preference for a Bachelor's degree, and at least 1 year in related fields such as insurance operations or remote healthcare roles.

Formación

• High school diploma or equivalent required; Bachelor's preferred.
• 1 year in insurance operations, remote medical or technical role, or related field.
• Proficiency with web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office suite (Outlook, Teams, Word, Excel, OneNote).

Responsabilidades

• Provide empathetic, customer-focused support across multiple systems.
• Engage in active listening and problem-solving to resolve issues.
• Maintain a professional tone while handling high-volume inquiries.
• Coordinate with internal teams to ensure accurate information and timely responses.

Conocimientos

Active listening

Problem solving

Multitasking

Empathetic communication

Passion for helping others

Educación

High school diploma or equivalent

Bachelor's degree preferred

Herramientas

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft OneNote

Descripción del empleo

Disabled Veteran Solutions (DVS) is seeking passionate Customer Care Advisors for a fully remote, full-time position. The role emphasizes empathetic listening, efficient multitasking, and professional communication across multiple systems.

Qualified candidates have a high school diploma or equivalent, with a preference for a Bachelor's degree, and at least 1 year in related fields such as insurance operations or remote healthcare roles.