Remote Customer Sales Specialist

Teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance is seeking a Customer Sales Specialist in the United States to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced setting.

You will use web-based tools to resolve inquiries and support a seamless customer experience, with emphasis on service delivery in a high-velocity environment and meeting sales objectives.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Skills

Customer service

Sales experience

Typing speed

Windows familiarity

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Sales Specialist in the United States to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced setting.

You will use web-based tools to resolve inquiries and support a seamless customer experience, with emphasis on service delivery in a high-velocity environment and meeting sales objectives.