Remote Customer Sales Specialist

Teleperformance; United States; Remote; USD 20,664 - 30,307; Full time

Job summary

Teleperformance is seeking a Customer Sales Specialist to serve as the main contact for clients, handling inbound and outbound inquiries with a focus on exceptional service. The role operates in a fast-paced environment, leveraging web-based tools to resolve issues and ensure a positive customer experience.

Position offers ongoing opportunities and is open to residents within the United States. Strong communication, multitasking, and problem-solving skills are essential to meet sales objectives

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Skills

Customer service

Communication

Sales

Problem solving

Time management

Open-mindedness

Emotional intelligence

Critical thinking

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance is seeking a Customer Sales Specialist to serve as the main contact for clients, handling inbound and outbound inquiries with a focus on exceptional service. The role operates in a fast-paced environment, leveraging web-based tools to resolve issues and ensure a positive customer experience.

Position offers ongoing opportunities and is open to residents within the United States. Strong communication, multitasking, and problem-solving skills are essential to meet sales objectives