Remote Customer Sales & Service Advisor

Verizon; Richmond (VA); Remoto; USD 34.000 - 76.000; Tempo pieno

Descrizione del lavoro

Verizon is seeking a remote customer service professional to handle incoming calls, resolve billing and service issues, and proactively offer Verizon products and services. You’ll work in a fast-paced environment, delivering first-class service while achieving sales goals and maintaining customer relationships.

The role emphasizes empathy, ownership of customer concerns, and the ability to juggle multiple priorities as you help customers stay connected to what matters most.

Competenze

• Associate Degree or 2+ years related experience.
• Customer Service call center experience.
• Experience with selling products and services.
• Demonstrated ability to communicate with detail and precision.

Mansioni

• Answer incoming calls about installation, disconnection, changes to service, and Verizon products.
• Identify customer needs and proactively offer products and services.
• Contact customers regarding past due payments.
• Investigate and resolve customer inquiries and disputes on service and billing.

Conoscenze

Customer service

Sales skills

Communication skills

Empathy

Formazione

Associate degree or 2+ years relevant experience

Descrizione del lavoro

Verizon is seeking a remote customer service professional to handle incoming calls, resolve billing and service issues, and proactively offer Verizon products and services. You’ll work in a fast-paced environment, delivering first-class service while achieving sales goals and maintaining customer relationships.

The role emphasizes empathy, ownership of customer concerns, and the ability to juggle multiple priorities as you help customers stay connected to what matters most.