Remote Customer Sales & Service Pro

Verizon Communications; Fall River (MA); On-site; USD 30,000 - 84,000; Full time

Job summary

Verizon Communications in a remote-capable role is seeking a Customer Sales and Service Representative to handle inbound calls, resolve service and billing issues, and upsell products in a fast-paced remote call center.

You will identify customer needs, respond to past due payments, verify order accuracy, and support customers from installation to service changes. A strong background in customer service and sales is required.

Qualifications

• You are a true consultative salesperson, energized by meeting sales goals and building relationships with customers.
• Related Associate Degree or 2+ years’ relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsibilities

• Answering incoming calls about installation, disconnection, changes to service, and Verizon products and services.
• Identifying customer needs and proactively offering our products and services.
• Contacting customers by phone or in writing concerning past due payments.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Verifying service order accuracy and completeness and making corrections/changes as needed.
• Working evenings, weekends, holidays and unscheduled shifts.

Skills

Sales orientation

Customer service

Communication skills

Problem solving

Education

Related Associate Degree

Tools

CRM software

Job description

Verizon Communications in a remote-capable role is seeking a Customer Sales and Service Representative to handle inbound calls, resolve service and billing issues, and upsell products in a fast-paced remote call center.

You will identify customer needs, respond to past due payments, verify order accuracy, and support customers from installation to service changes. A strong background in customer service and sales is required.