Remote Customer Success & Sales Pro

Verizon; Clarksburg (WV); Remoto; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Verizon is seeking a remote customer service role with occasional in-person trainings. You will handle inbound calls, resolve billing and service questions, and proactively suggest products to meet customer needs.

The schedule is 37.5 hours per week and may include evenings, weekends, and holidays to support business needs. The role emphasizes consultative sales within a fast-paced environment and requires strong communication, empathy, and ownership of customer issues to keep clients connected

Competenze

• Related associate degree or 2+ years of relevant experience.
• Strong customer service and communication abilities.
• Experience with selling products and services is a plus.

Mansioni

• Answering calls about installation, changes, and service questions.
• Identify customer needs and offer Verizon products and services.
• Contact customers about past due payments and resolve disputes.
• Verify service order accuracy and make corrections as needed.
• Work evenings, weekends, holidays and unscheduled shifts as required.

Conoscenze

Customer service

Sales goals

Communication skills

Formazione

Associate degree or 2+ years experience

Descrizione del lavoro

Verizon is seeking a remote customer service role with occasional in-person trainings. You will handle inbound calls, resolve billing and service questions, and proactively suggest products to meet customer needs.

The schedule is 37.5 hours per week and may include evenings, weekends, and holidays to support business needs. The role emphasizes consultative sales within a fast-paced environment and requires strong communication, empathy, and ownership of customer issues to keep clients connected