Remote Customer Sales & Service Pro

Verizon; Dover (DE); Remoto; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

Verizon is seeking a remote Customer Service Representative to handle calls about installation, service changes, billing, and products. You will identify needs, offer Verizon solutions, and guide customers toward timely payments while maintaining superior service.

The role emphasizes empathy, effective communication, and the ability to manage multiple priorities in a fast-paced environment. Evening/weekend hours may be required.

Competenze

• You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers.
• You take a deep interest in learning about your customers and industry trends.
• You have strong empathy and communication skills to diffuse sensitive situations.
• You drive to meet daily sales goals while helping customers stay connected.

Mansioni

• Answering incoming calls from customers about installation, disconnection, changes to service, and Verizon products and services.
• Identifying customer needs and proactively offering Verizon products and services.
• Contacting customers by phone or in writing concerning past due payments.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Verifying service order accuracy and making corrections/changes, as needed.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Conoscenze

Customer service

Sales experience

Call center

Communication

Empathy

Formazione

Associate degree

Descrizione del lavoro

Verizon is seeking a remote Customer Service Representative to handle calls about installation, service changes, billing, and products. You will identify needs, offer Verizon solutions, and guide customers toward timely payments while maintaining superior service.

The role emphasizes empathy, effective communication, and the ability to manage multiple priorities in a fast-paced environment. Evening/weekend hours may be required.