Remote Customer Service & Sales Expert

Verizon; United States; Remote; USD 28,000 - 87,000; Full time

Job summary

Verizon is seeking a customer service professional for a remote role. In a fast-paced call center you will deliver first-class service, help customers with installation, disconnection, and product questions, and identify opportunities to offer our products.

You will balance solving issues with selling and billing expertise, adapt to evenings/weekends shifts, and work from home with occasional trainings. The role includes a 35-hour week and competitive compensation.

Qualifications

• You are a true consultative salesperson, driven to meet sales goals and build relationships.
• You enjoy learning about customers, business challenges and industry trends.
• You can manage multiple priorities with empathy and clear communication.

Responsibilities

• Answering incoming calls from customers about installation, disconnection, changes, and Verizon products.
• Identifying needs and proactively offering products and services.
• Contacting customers regarding past due payments.
• Investigating and resolving inquiries on service, billing, rates, adjustments and policy issues.
• Verifying service order accuracy and making corrections as needed.
• Working evenings, weekends, holidays and unscheduled shifts as required.

Skills

Consultative selling

Sales goals

Customer service

Communication skills

Empathy

Ownership of customer concerns

Education

Associate Degree or 2+ years experience

Job description

Verizon is seeking a customer service professional for a remote role. In a fast-paced call center you will deliver first-class service, help customers with installation, disconnection, and product questions, and identify opportunities to offer our products.

You will balance solving issues with selling and billing expertise, adapt to evenings/weekends shifts, and work from home with occasional trainings. The role includes a 35-hour week and competitive compensation.