Remote Customer Sales & Service Specialist

Cellco Partnership; United States; Remoto; USD 34.000 - 76.000; Tempo pieno

Descrizione del lavoro

Verizon is seeking a remote customer service professional in the United States who will handle inbound calls, resolve issues, and act as a salesperson, billing expert, and product guru to keep customers connected with our services.

You will identify customer needs, offer Verizon products, and respond to past due payments while maintaining a focus on delivering first-class service in a fast-paced call center environment.

Competenze

• A related Associate Degree or 2+ years of relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Mansioni

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
• Identifying customer needs and proactively offering our products and services.
• Contacting customers by phone or in writing concerning past due payments.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Descrizione del lavoro

Verizon is seeking a remote customer service professional in the United States who will handle inbound calls, resolve issues, and act as a salesperson, billing expert, and product guru to keep customers connected with our services.

You will identify customer needs, offer Verizon products, and respond to past due payments while maintaining a focus on delivering first-class service in a fast-paced call center environment.