Remote Customer Service & Sales Pro

Verizon; City of White Plains (NY); Remote; USD 32,000 - 99,000; Full time

Job summary

Verizon in New York is seeking a customer-focused representative to handle incoming calls, resolve billing and service issues, and upsell products. You will be part of a remote team delivering first-class service and supporting customers across various needs.

This position requires strong communication, empathy, and the ability to manage multiple tasks while maintaining a high level of customer satisfaction.

Qualifications

• Consultative sales approach with relationship building.
• Strong empathy and communication skills.
• Ability to manage multiple priorities and resolve customer concerns.

Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services.
• Identifying customer needs and proactively offering our products and services.
• Contacting customers by phone or in writing concerning past due payments.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Verifying service order accuracy and making corrections/changes, as needed.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Skills

Consultative selling

Empathy

Communication

Education

Associate Degree

Job description

Verizon in New York is seeking a customer-focused representative to handle incoming calls, resolve billing and service issues, and upsell products. You will be part of a remote team delivering first-class service and supporting customers across various needs.

This position requires strong communication, empathy, and the ability to manage multiple tasks while maintaining a high level of customer satisfaction.