Remote Customer Sales & Service Pro

MaziCTools; United States; À distance; USD 36 000 - 52 000; Plein temps

Résumé du poste

Verizon is seeking a Customer Sales and Service Representative to deliver an exceptional customer experience for USA customers, including remote work options. The role combines consultative sales with technical product knowledge to support installations, changes, and billing inquiries.

The ideal candidate brings strong customer service experience, a track record in sales, and a proactive approach to solving problems while building trust with customers across channels.

Qualifications

• Related Associate Degree or 2+ years’ relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Responsabilités

• Answering incoming calls from customers about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Responding to requests from customers about Verizon products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.

Connaissances

Customer service

Communication skills

Sales skills

Problem solving

Formation

Associate degree or 2+ years’ relevant experience

Description du poste

Verizon is seeking a Customer Sales and Service Representative to deliver an exceptional customer experience for USA customers, including remote work options. The role combines consultative sales with technical product knowledge to support installations, changes, and billing inquiries.

The ideal candidate brings strong customer service experience, a track record in sales, and a proactive approach to solving problems while building trust with customers across channels.