Remote Customer Sales & Service Consultant

Verizon; Philadelphia (Philadelphia County); Remoto; USD 42.000 - 70.000; Tempo pieno

Descrizione del lavoro

Verizon is seeking a highly motivated customer service representative for a remote role in the United States. You will handle calls, identify customer needs, and offer Verizon products and services while meeting sales targets. The position requires empathy, effective communication, and the ability to manage multiple priorities in a fast-paced call center.

You may be asked to attend occasional in-person trainings. The role involves working evenings and weekends as dictated by business needs.

Competenze

• Proven ability to meet sales goals while building relationships.
• Strong communication and empathy to diffuse sensitive situations.
• Ability to handle multiple priorities in a fast-paced environment.

Mansioni

• Answering incoming calls about installation, changes, and Verizon products and services.
• Identify customer needs and proactively offer products and services.
• Contact customers regarding past due payments.
• Investigate and resolve inquiries on service, billing, rates, and policy issues.
• Verify service order accuracy and make corrections as needed.
• Work evenings, weekends, holidays and other shifts as required.

Conoscenze

Sales experience

Customer service

Communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

Verizon is seeking a highly motivated customer service representative for a remote role in the United States. You will handle calls, identify customer needs, and offer Verizon products and services while meeting sales targets. The position requires empathy, effective communication, and the ability to manage multiple priorities in a fast-paced call center.

You may be asked to attend occasional in-person trainings. The role involves working evenings and weekends as dictated by business needs.