Remote Customer Sales & Service Specialist

Verizon; Newport News (VA); Remote; USD 34,000 - 76,000; Full time

Job summary

Verizon is seeking a customer service professional for a remote, home-based role. You will handle inbound calls about installation, disconnections, service changes, and product questions while delivering first-class service and proactively offering our products and services.

The role requires strong communication, empathy, and the ability to manage multiple priorities in a fast-paced call center. You may work evenings, weekends, and holidays, with occasional in-person trainings.

Qualifications

• Requires related Associate Degree or 2+ years of experience.
• Experience in customer service call centers preferred.
• Collections experience a plus.
• Experience selling products and services.
• Strong customer service and communication skills.
• Ability to communicate with detail and precision.

Responsibilities

• Answer incoming calls about installation, disconnection, changes to service, and Verizon products and services.
• Identify customer needs and proactively offer products and services.
• Contact customers regarding past due payments.
• Investigate and resolve inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Verify service order accuracy and make corrections as needed.
• Work evenings, weekends, holidays and unscheduled shifts as required.

Skills

Sales goals

Customer service

Communication skills

Attention to detail

Collections experience

Product selling

Education

Associate degree

Job description

Verizon is seeking a customer service professional for a remote, home-based role. You will handle inbound calls about installation, disconnections, service changes, and product questions while delivering first-class service and proactively offering our products and services.

The role requires strong communication, empathy, and the ability to manage multiple priorities in a fast-paced call center. You may work evenings, weekends, and holidays, with occasional in-person trainings.