Remote Customer Retention Specialist — Work from Home

DIRECTV; Denver (CO); Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Discounts on DIRECTV products and/orAT

Free DIRECTV Premier Package

Job summary

DIRECTV is seeking a Customer Service Representative (CSR) focused on retention to cultivate and retain ongoing customers. You will use an empathetic, consultative approach to persuade customers to maintain services through complex issue resolution and process improvements.

This full-time, remote role requires a quiet home workspace, 6 months to 1 year of customer service experience, familiarity with Windows, reliable internet, and availability during regular U.S. business hours.

Qualifications

• 6 months to 1 year of customer service work experience
• Familiarity with Windows computers
• An ability to deliver regular and reliable attendance
• A private or secluded work location within your residence
• Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload that can be dedicated to DIRECTV work

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products
• Utilize various systems and tools to assist customers
• Use sales expertise to make recommendations according to customer’s needs
• Utilize operational systems to process purchases of all products and services
• Use solid problem-solving skills to identify and solution customer’s technical issues
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Skills

Customer service experience

Windows familiarity

Private workspace

Stable internet

Job description

DIRECTV is seeking a Customer Service Representative (CSR) focused on retention to cultivate and retain ongoing customers. You will use an empathetic, consultative approach to persuade customers to maintain services through complex issue resolution and process improvements.

This full-time, remote role requires a quiet home workspace, 6 months to 1 year of customer service experience, familiarity with Windows, reliable internet, and availability during regular U.S. business hours.